Is jotform a scam4/1/2024 I also want to assure you that we never force our users to upgrade. We'll investigate this matter and do our best to help you out via your support ticket. I understand that there was a charge on your other account. You can find more details about our refund policy in our Terms of Use here. However, if it's past the 30-day period, we won't be able to issue a refund. If you decide to cancel your account within 30 days of your payment, you'll receive a full refund. Let me explain our refund policy to clear things up. Jotform is $#*!, not the program itself but whoever is running behind the scenes is stealing! A lawyer would have a field day with this class action because I know I'm not alone. $39 3 times! Imagine if they did this to everyone and what if I didn't catch it. I kept in touch the whole time and now they won't refund me because it's past refund time. The new account sat there 3 months with zero forms and them taking payments now for 2 accounts. When I paid I used a different email and they gave me a whole new account while also enabling my old. ![]() Mistakes happen fine but it's always a song and dance to fix reoccurring issues! I wa spaying monthly and all of a sudden a customer messaged me that when they went to fill out form it said I (the business) maxed out our limit of submissions (classy for customers to see), so I went online and they said I had to upgrade in order to TURN MY FORM BACK ON! After hours of being disabled and losing sales I paid it even though I was confused because I knew it was gonna take forever for customer service. We would be glad to assist you.Īlways a back end issue, for someone who uses online forms for sales it's not good. Should you have any other questions, feel free to contact us via our support contact form at. Our team has already applied a fix that corrects the price information on the billing page for grandfathered accounts. This is the reason why you are seeing the full price on renewal. This means that your plan will auto-renew at the full price. Please note that the 50-percent discount you availed during the sale is a one-time offer. To further clarify, the amount displayed on the billing page before it was corrected was the discounted price, which is supposed to be the full price. ![]() We reviewed your case and there seems to be some confusion due to the misinformation shown on the billing page for grandfathered accounts, and we are truly sorry about that. It is true that subscriptions will be grandfathered for as long as you stay on the same plan. We sincerely apologize for the inconvenience you've experienced. Reach out to us if you have more questions through our Support Contact Form at. Here's a link to the guide about how to enable Payment Authorization. Additionally, if you want to charge your customers manually at a later date, you can enable Payment Authorization in the payment settings. To properly collect payments, you can integrate your form available payment integrations such as Stripe, PayPal, Square, etc. We have reactivated your account again but we request you to remove the credit card fields on this form "A*******d Standard Info Request" or delete this form if it's no longer used. Please be reminded that collecting sensitive information such as credit card details is against our Terms of Use. ![]() We also found out that your account was suspended for violating our terms. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. ![]() In order to ensure that your account stays secure, please reset your password today and do not share your login credentials with others. It is a violation of our Terms of Use to share login credentials with other individuals. Just to clarify, our standard plans (Free, Bronze, Silver, and Gold) are individual, single-user plans. We're sorry you're experiencing this issue and for the delayed response here.
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